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October 28 - October 31
Renaissance Seattle Hotel
Seattle, Washington
View the 2007 Customer Connections Conference Final Program
Presentations
(Note: Only APPA members may access the papers and presentations available electronically below. Need a username and password? Apply for one now! Some of the presentations are large and may take time to download. New presentations received after the meeting will be added as received.)
Mark Beauchamp, Utility Financial Soluctions, LLC. Holland, Mich., "Rate Options for Key Accounts," [Powerpoint]
Lori Bird, National Renewable Energy Laboratory, Golden, CO, "Creating and Implementing Successful Utility Green Pricing Programs," 31 pp. [Powerpoint]
Larry Blaufus, Clark Public Utilities, Vancouver, WA, "Best Practices in Key Accounts," 32 pp. [Powerpoint]
Patrick M. Byers, Outsource Marketing, Bellevue, WA, "Business, Media and Customer Communications in an Electronic World," 22 pp. [PDF], White Paper: Responsible Marketing™ [PDF]
Libby Calnon, Columbia River People's Utility District, St. Helens, OR, "Moving Residential and Business Customers to the Web" [Powerpoint]
Marnie Cervenka, Austin Energy, TX, "Selling Energy Efficiency to Commercial Customers," 26 pp. [PDF]
Mike Connor, Bryan Texas Utilities, TX, "Customer Payment Options," 18 pp. [Powerpoint]
Chris Gent, Kissimmee Utility Authority, FL, "Customer Payment Options," 19 pp. [Powerpoint]
Chris Gleason, Tacoma Public Utilities, WA, "Rebranding Public Power," 12 pp. [PDF]
Matthew Joyce, E Source, Boulder, CO, "Me and My Big Mouth: Harnessing the Power of Person-to-Person (P2P) Marketing," 7 pp. [PDF], P2P Bonus - Top 10 Tips [PDF], P2P Campaign Worksheet [PDF]
Linda Lockwood, Seattle City Light, WA, "Advanced Metering Infrastructure (AMI) for Seattle," 24 pp. [PDF]
Karl Mayer, Climate Energy, LLC, Dunkirk, NY, "Promising New Technologies in Distributed Energy," 14 pp. [PDF]
Karen Miller, Benton PUD, "Making Community Sponsorships Work for Your Utility," [Powerpoint]
Lauri Morehart, Wisconsin Public Power Inc., "Rebranding Public Power in Our Communities," 17 pp. [PDF]
Guy Nelson, Utility Geothermal Working Group, Lincoln City, OR, "Obtaining Customer Feedback," [Powerpoint], MTU Role Play [Microsoft Word], Obtaining Feedback Exercise [Microsoft Word], Preworkshop Survey [Microsoft Word]
Bill Shepherd and David Barclay, Gainesville Regional Utilities, FL, "Setting Up and Improving Energy Efficiency Programs," 35 pp. [PDF]
Tom Reddoch, Electric Power Research Institute, Palo Alto, CA, "Electricity Technology in a Carbon Constrained World," 48 pp. [PDF]
Karen Thomas, EPB, Chattanooga, TN, "Training and Evaluating Customer Service Representatives," 13 pp. [Powerpoint]
Jim Walters, Rochester Public Utilities, MN, "Hybrid Energy System Study," 1 pp. [Powerpoint]
Tom Williams, Eugene Electric & Water Board, OR, "Selling Green Energy: Climate Change at The Local Level," 22 pp. [PDF]
Daryl Williamson, PES Energize, Pulaski, TN, "Fiber-to-the-Home Technologies," 12 pp. [PDF]
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