APPA Academy's five certificate programs are designed to develop specialists skilled in key aspects of utility operations. Each program consists of a core set of classes, a project and a continuing education requirement.
Customer Service Management Certificate Program
Because public power systems place a high priority on their relationship with their customers, the performance expectation for employees who manage customer service centers is more intense than ever. The Customer Service Management Certificate program provides customer service personnel with a comprehensive, industry-specific program that covers all aspects of customer service operations, management, changing technologies and collections practices. This program provides participants will the skills and tools they need to be effective service providers in today’s demanding environment.
Energy Efficiency Management Certificate Program
The Energy Efficiency Management Certificate Program will give participants a firm grounding in all aspects of energy efficiency program development, implementation, budgeting, marketing and management. Upon completing the program, participants will have a full understanding of the elements (industry, marketplace and customers) that contribute to a successful energy efficiency program.
Key Accounts Certificate Program
Today’s quickly evolving electric industry requires key accounts front-line employees to have specific skills, technical knowledge and training. By earning their Key Public Power Account Executive (KPPAE) designation, key accounts representatives will be able to successfully recruit and retain a critical utility customer base.
Public Power Governance Certificate Program
Effective governance is critical to a public power utility’s success. Public power policymakers preside over a significant community asset in a vital sector of the American economy. The operation of the public power utility affects the economy, quality of life, operations, and efficiency of every home, business, and institution in its service territory. Because utility governing board members perform an important service for their communities, it is imperative that they understand the complex industry issues that affect their utility, as well as their personal duties, responsibilities, and obligations as policymakers.
Public Power Manager Certificate Program
With ever-increasing competition for recruiting and retaining the best employees, those who manage public power utilities must possess the knowledge and skills to create and sustain an engaged and committed work force. The Public Power Manager (PPM) designation will help participants navigate the numerous challenges facing electric utilities and provide organizational direction in a changing and complex industry.
Consider bringing these courses in-house to your utility—a convenient and cost-effective option for groups.